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During the change process, business analysts will often find themselves in a situation where they need to communicate constantly evolving project initiatives and change requirements to bridge the gap between the various stakeholders involved in the process.
One of the main responsibilities of a BA has to act as the glue keeping all the stakeholder groups together and on the same page. This means facilitating communication between business, technical, QA, compliance, training teams, support staff, marketing and sales department, and company leadership.
In-person and verbal communication is probably the most powerful tool here, as it sparks and fosters discussion and helps elicit ideas from multiple sources. However, in certain situations, other forms of exchange of ideas and conversation may be even more effective, particularly email communication. It’s especially efficient in the modern business environment where many important stakeholders are participating in the process remotely.
Consistent and clear email communication will keep everyone in the loop throughout the iterative change management process and significantly increase the chances of successful project implementation. Communication through email can help business analysts keep things organised, speed up the process and increase its efficiency, and ensure that all of the important pieces of information timely reach the right audience.
Among other things, emails can be used to set expectations from everyone involved in the change process, promptly receive all the information and data an analyst may need, request input on requirements and deliverables from various stakeholders, update interested parties on the project progress, or manage different issues that may arise during the implementation of a project.
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